Known Issues

We are aware of the following issues, and we apologize for the inconvenience. 

If you have an issue that is not listed, please contact us at 1(855) 830-1390 or support@pegwriting.com.

Updated August 10, 2017

Operating System/Device/ Browser Issue Work-Around

Ubuntu

Unsupported systems incorrectly display “Passed” on the technical specifications page.

Use version 14.04 or later.

Android

Teachers and students are unable to print.

Use another device if possible.

Ipad

Teachers and students are unable to print Score Reports.

 

Every print option selected in Prompt Analysis Reports results in a printout of the Class Scores.

 

Individual slides in some lessons do not play the audio.

 

Lesson 35’s audio does not play.

Use another device if possible.

Internet Explorer 11

The Class Scores Reports in Prompt Analysis Report does not print completely.

 

Individual slides in some lessons do not play the audio.

Use another browser supported by your device.

FireFox

The bar graphs are not printing completely for Last Score Reports in Prompt Analysis Reports.

Use another browser supported by your device.

ALL

Messages to teachers posted by students when they are writing essays are not immediately displayed.

Students can refresh the browser or choose Save and Quit.